FREQUENTLY ASKED QUESTIONS


How many people do the boats carry?

The boats are equipped to carry up to 6 people with a combined weight not exceeding 450kg – before you ask, children are people too.

When do I pay?

You pay for your Hire on arrival. Your card details are taken at the time of booking to make your reservation. On the date of the Hire (weather permitting as defined by PBH) full payment in respect of the Hire Fee will be collected together with a Deposit equal to £75.00 which will be pre-authorised against the Hirer’s credit/debit card. The Deposit will be retained by the Company in the event of the Hirer’s failure to arrive for the Hire subject to Clause 6 of our Standard Terms and Conditions of Hire  or as payment in full or in part for any fines or charges as defined in Clause 5 of our Standard Terms and Conditions of Hire or as payment in full or in part for re-instatement if you fail to return the Vessel in as good a condition as when delivery was taken see Clause 4 of our Standard Terms and Conditions of Hire. Where payment cannot be paid by credit/debit card then Proof of Identity in the form of a Passport, Driving License or some other photo ID is required (please contact us to discuss).

Do I have to have a credit card?

Whilst we take debit/credit card details at time of booking, you will only pay on arrival (You can use a different card than that used to secure your booking if you wish). CLICK HERE for details of pricing.

Are there any additional charges?

If the boats are used in accordance with our standard Terms and Conditions then, no. However, please be aware that additional charges will apply – if :

1] Damage is caused to the propellor or underwater gear. Any such damage is your responsibility and you are liable under our standard Terms and Conditions of Hire. If you run aground you MUST turn off the engine immediately and call us. Failure to do so, resulting in damage to the propellor or underwater gear will incur a MINIMUM £75 charge and the credit card detailed on the Hire Agreement will be charged accordingly. Please ask to see the condition of the propellor before you depart. (see Clause 5 of our Standard Terms and Conditions of Hire)

2] You are speeding in the Marina. When travelling through the Marina, look behind you and if you can see a wake – you are going too fast. You should not cause boats on the pontoons to be moved by your wash and if logged or reported, you will be liable for the payment of the Marina fine of £50 (see Clause 9 of our Standard Terms and Conditions of Hire).

3] You are speeding in the speed restricted areas. You will be liable for a fine of up to £1000 payable to Poole Harbour Commissioners if the Vessel exceeds the speed limits in the restricted speed areas (see Clause 9 of our Standard Terms and Conditions of Hire).

4] You go beyond the Sandbanks Chain Ferry (to the East) or the Wareham Bridge (to the West). The boats are coded only for use within Poole Harbour and are equipped to notify us if you cross the above “limits of navigation”. You will be charged £500 per incident if we receive notification that the “limits of navigation” have been crossed. (see Clause 9 of our Standard Terms and Conditions of Hire). 

5] You are late in returning. If you are more than 5 minutes late resulting in a delay to the next Hirer’s departure time you will be charged double the hourly rate at the rate of £50 per hour, or part thereof, (see Clause 14 of our Standard Terms and Conditions of Hire) unless agreed with a representative of Poole Boat Hire prior to your designated return time. 

6] You set-off a lifejacket without just cause. You will be charged £25 to cover the cost of getting the lifejacket re-gassed (see Clause 5 of our Standard Terms and Conditions of Hire).

7] If the Vessel is returned in a condition that the Company considers unreasonably dirty. The Hirer is liable to a cleaning charge of £50 (see Clause 13 of our Standard Terms and Conditions of Hire).

Is a discount available if I hire multiple boats?

Our mission is to ‘make Poole Harbour accessible to everyone’ and we think we have have priced our boats accordingly to ensure that as many people as possible can afford an unforgettable boating experience. This means that no further discounts are available.

What about insurance?

Insurance cover is included in our listed prices 

Do I have to pay for fuel?

Fuel is included in our listed prices

Are lifejackets provided?

The wearing of lifejackets is compulsory and are provided. We have all sizes to accommodate both adults and children and can even provide doggy jackets.

What if I have to cancel?

Please notify us as soon as possible by CALL or TEXT (but NOT by email), if you have to cancel your booking. Providing you CALL or TEXT us on 07866 732537 before 23.59 hrs on the day before your Date of Hire, no charge will be made. For details of charges relating to failure to cancel please refer to our Standard Terms and Conditions of Hire

What if the weather is bad?

We want you to enjoy your time on the water so all bookings are weather dependant. We will call or text either the night before or on the morning of your booking if the weather is unsuitable. All cancellations due to bad weather are non-chargeable.

What constitutes bad weather?

If the wind is averaging 15 knots or more or of there is heavy rain, storms or fog, we will cancel the booking for safety reasons. If you have any doubts about the weather please call before setting off as we want you to be comfortable with the conditions. If you are the hardy type and still wish to go out, please call us to discuss

Alcohol & Behaviour?

The Captain/Skipper as shown on the completed and signed Hire Agreement must be at least 18 years of age and must remain sober throughout the entire duration of the hire period. We want you to enjoy your time on the water and whilst we do allow alcohol on our hire boats, in order to comply with the terms of our operating license and to ensure a safe experience for you, your crew and other mariners we limit the amount of alcohol permitted on our boats. Our limits are: Either; two bottles/cans per person (of standard strength beer, larger, or pre-mixed spirits) Or, one 750ml bottle of wine/champagne/Prosecco between every 2 people Or, one bottle of Pimms with suitable mixers per boat. NO straight spirits allowed. We reserve the right to refuse Hire of the boats if you or any member of your crew is deemed to be showing signs of excess alcohol consumption before your Hire Period commences. Refunds will not be offered if we refuse your crew access to the boats due to excess alcohol consumption. Anti-social behaviour will not be tolerated. Any reports of anti-social behaviour will be taken seriously, and your Hire Period will be terminated immediately if Poole Boat Hire management deems your behaviour to be of an anti-social nature. Please refrain from smoking on board the Vessel.

Do the boats have covers?

The boats are open boats and not sheltered from the elements, however, they are equipped with insulated dry storage areas to protect your personal items.

Do I need a powerboat level 2 qualification to hire?

No qualifications are required. We will complete a full handover before your time on the water begins.

What time should I arrive?

Please arrive at the time you have booked allowing for traffic, parking etc., then your handover will begin.

What if I want to stay out longer than my booked time?

During busy periods this may not be possible as booked clients may be scheduled after your booked period. Our staff will be pleased to assist wherever possible but there are no guarantees.

What if I have a problem with the boat?

The boats are well maintained and reliable but things do happen. If you experience a problem please contact us on the emergency number which will be provided to you. We are always available to assist.

Where can I go?

The boats are coded for use within the confines of Poole Harbour. Our website contains a series of ROUTE PLANS based around different hire times. The boats must not pass the Sandbanks Chain Ferry at any time. Financial penalties apply if this condition is not adhered to and details can be found under our Standard Terms and Conditions of Hire

Is there parking?

You can park for FREE in any available marked bay on the Cobbs Quay site.

What should I bring with me?

Always remember that it is cooler on the water so whilst on a nice hot day you will probably not need it, it is worth bringing additional clothing and waterproofs just in case. The boat has dry storage areas where additional items can be safely stored.

Can I bring food & drink?

Yes of course – nothing quite like mooring up for a nice picnic and a drink in the harbour. The Captain/Skipper as shown on the completed and signed Hire Agreement must be at least 18 years of age and must remain sober throughout the entire duration of the hire period. We want you to enjoy your time on the water and whilst we do allow alcohol on our hire boats, in order to comply with the terms of our operating license and to ensure a safe experience for you, your crew and other mariners we limit the amount of alcohol permitted on our boats. Our limits are: Either; two bottles/cans per person (of standard strength beer, larger, or pre-mixed spirits) Or, one 750ml bottle of wine/champagne/Prosecco between every 2 people Or, one bottle of Pimms with suitable mixers per boat. NO straight spirits allowed. We reserve the right to refuse Hire of the boats if you or any member of your crew is deemed to be showing signs of excess alcohol consumption before your Hire Period commences. Refunds will not be offered if we refuse you or your crew access to the boats due to excess alcohol consumption.

What about fishing?

You are more than welcome to bring your fishing gear or we do hire out rods. The handover staff will be able to advise on the best fishing spots.